Frequently Asked Questions
Everything you need to know about shopping at Herbies
What are your shipping rates and delivery times?
We offer standard shipping starting at $5.99, with free shipping on orders over $50. Delivery typically takes 3-7 business days depending on your location.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please contact our support team to initiate a return label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our delivery services to more countries in the near future.
How can I contact customer support?
Our team is available 24/7 via the 'Contact Us' page on our website or by emailing [email protected] for any product or order inquiries.